Find important government services, schemes, portals, forms and citizen facilities in one place. This directory is designed to help citizens and VLEs quickly identify the correct government service and reach its official portal.
Citizen Services covers common government facilities used by individuals for identity documents, certificates, transport, taxation, elections, passports, grievances, information requests, digital documents and other public services. India’s National Portal provides a central discovery point for government services, while individual departments operate their own application and service portals.
Last Verified: 16 September 2026
Source: MeitY / National Portal of India / Official CSC ecosystem
Applicable State: India
Service Type: CSC / Online / Assisted Service
Popular Citizen Services
| Service / Scheme | What It Is Used For | Who Can Use It | Apply / Access |
|---|---|---|---|
| Aadhaar Services | Download, update, verify and manage Aadhaar | Citizen | UIDAI / MyAadhaar |
| Voter Services | Registration, correction, voter-list search, e-EPIC and status | Citizen | ECI Citizen Service Portal |
| Passport Services | New passport, reissue, appointment and tracking | Citizen | Passport Seva |
| Driving Licence & Vehicle Services | Licence, vehicle registration, status and related services | Citizen | Parivahan Sewa |
| PAN / Income Tax Services | PAN-related services and income-tax e-services | Citizen | Income Tax e-Filing |
| Digital Documents | Access, share and verify government-issued digital documents | Citizen | DigiLocker |
| Government Service Search | Find services by category, state and location | Citizen / VLE | National Portal – Services |
Government Services for Citizens
Identity & Personal Documents: Aadhaar Services | PAN UTIITSL | PAN NSDL | Voter ID | Passport | Driving Licence | Ration Card | Family ID | e-Shram Card | ABHA Card | Birth Certificate | Death Certificate | Marriage Certificate | Disability Certificate | Senior Citizen Card
Certificates & Verification: Income Certificate | Caste Certificate | Domicile Certificate | Residence Certificate | EWS Certificate | OBC Certificate | Character Certificate | Disability Certificate | Birth Certificate | Death Certificate | Marriage Certificate
Government Schemes
| Scheme / Platform | Main Purpose | Who Can Use It | Official Information |
|---|---|---|---|
| UMANG | Access participating Central and State government services and schemes | Citizen / VLE | UMANG |
| DigiLocker | Access and verify digital government documents | Citizen | DigiLocker |
| Government Services Directory | Discover government services across departments | Citizen / VLE | National Portal of India |
Important Government Portals
| Portal | Department / Authority | Main Purpose | Useful For | Official Link |
|---|---|---|---|---|
| National Portal of India | NIC / MeitY | Government information and service discovery | Citizen / VLE | India.gov.in |
| UMANG | NeGD / MeitY | Government services and schemes | Citizen / VLE | UMANG |
| DigiLocker | MeitY / Digital India | Digital documents | Citizen / VLE | DigiLocker |
| MyAadhaar | UIDAI | Aadhaar services | Citizen | MyAadhaar |
| Parivahan Sewa | MoRTH | Licence and vehicle services | Citizen / VLE | Parivahan Sewa |
Services for Citizens
| Citizen Need | Relevant Government Service | Where to Access |
|---|---|---|
| Aadhaar download/update | Aadhaar Services | UIDAI |
| New voter registration | Voter Services | ECI Portal |
| Passport application | Passport Seva | Passport Seva |
| Driving licence/vehicle work | Parivahan | Parivahan |
| Digital certificate/document | DigiLocker | DigiLocker |
| Find a government service | National Portal | Government Services |
Services for VLEs / CSC Operators
| VLE Task | Relevant Service / Portal | Purpose | Official Link |
|---|---|---|---|
| Find nearby CSC | CSC Locator | Locate authorised CSCs | Find My CSC |
| Find government service | National Portal | Identify the relevant department/service | Government Services |
| Access participating services | UMANG | Find Central/State services available through UMANG | UMANG |
| Digital documents | DigiLocker | Access/share/verify digital documents | DigiLocker |
Why Use Citizen Services Through CSC?
- Easy Access – Access multiple citizen and government services from one convenient location.
- Time Saving – Reduce unnecessary visits to different government offices by using online and assisted digital services.
- Digital Assistance – Get help with online applications, document uploads, payments and application procedures.
- Convenient Service – Access essential services for identity, certificates, registrations, transport, welfare and utilities.
- Transparent Process – Keep your application details, acknowledgement and reference information safely for future tracking.
- Wide Range of Services – Find numerous citizen-focused services and government facilities in one place.
Important Notes
- Government services may have different eligibility, fees, documents and procedures depending on the department and State/UT.
- The National Portal provides service discovery, but the actual application may open on the responsible department’s portal.
- UMANG provides access to participating Central and State government services through its platform.
- DigiLocker provides access to authentic digital documents and supports document sharing and verification.
- Always use the official government portal before submitting personal information or making a payment.
Citizen Services: PAN, Passport, Voter ID & Driving License
Under the Government of India’s ‘Digital India’ initiative, it is now possible for citizens to apply for almost all essential government documents online. You no longer need to rely on agents or stand in long queues at government offices to get your PAN Card, Passport, Voter ID, or Driving License.
You can avail of these Citizen Services directly through official government portals or by visiting your nearest Common Service Centre (CSC). On this page, we provide a complete, step-by-step guide to the 4 most important citizen services, including exact government fees, required documents, and official application procedures.
1. PAN Card Services
The Permanent Account Number (PAN) is a 10-digit alphanumeric identifier issued by the Income Tax Department. It is mandatory for opening bank accounts, conducting financial transactions over ₹50,000, and filing Income Tax Returns (ITR).
- Official Portals: In India, PAN cards are processed primarily by two authorized agencies: NSDL (Protean) and UTIITSL. (Both are equally valid).
- Government Fee: The official fee for a physical PAN card dispatched within India is ₹107. If you only need an e-PAN, the fee ranges between ₹66 and ₹72.
- Required Documents: Your Aadhaar Card is generally sufficient as it serves as proof of identity, address, and date of birth.
- Instant Free e-PAN: If you are in a hurry, you can generate a free e-PAN within 10 minutes via the Income Tax e-Filing portal using Aadhaar OTP authentication.
How to Apply: Visit the NSDL (tin-nsdl.com) or UTIITSL website, fill out Form 49A (for Indian citizens), complete Aadhaar e-KYC, and make the ₹107 payment online. Your physical PAN card will be delivered to your address within 7 to 15 days.
2. Passport Seva
A passport is issued by the Ministry of External Affairs and serves as the ultimate proof of Indian citizenship, identity, and address for international travel.
- Categories & Fees (For Adults – standard 36 pages):
- Normal Passport: ₹1,500 (Usually takes 15 to 30 days, issued after successful Police Verification).
- Tatkaal Passport: ₹3,500 (Issued within 3 to 7 days on a priority basis; Police Verification is conducted post-issuance).
- Required Documents: Address proof (Aadhaar/Voter ID/Electricity Bill) and Date of Birth proof (10th Marksheet or Birth Certificate).
How to Apply:
- Register on the official website: passportindia.gov.in.
- Fill out the online application form and book an Appointment at your nearest Passport Seva Kendra (PSK).
- Pay the fees online and print the Appointment Receipt.
- Visit the PSK on the scheduled date and time with all your Original Documents for physical verification.
3. Voter ID / EPIC
Every Indian citizen who has attained the age of 18 has the constitutional right to vote. The Election Commission of India has simplified the process of applying for a new Voter ID (EPIC) or making corrections online.
- Official Portal: Voters’ Services Portal (voters.eci.gov.in).
- Government Fee: Applying for a new Voter ID or making corrections is completely Free of Cost.
- Important Forms:
- Form 6: Used for new voter registration (Fresh Enrolment).
- Form 8: Used for corrections in existing details, shifting of residence, or requesting a replacement Voter ID.
- Required Documents: A passport-size photograph, proof of age (Aadhaar/Birth Certificate/Marksheet), and proof of address.
4. Driving License / Parivahan
A Driving License (DL) is mandatory to operate a motor vehicle on Indian roads. Through the Ministry of Road Transport’s ‘Sarathi Parivahan’ portal, many RTO services have now become Faceless (entirely online).
- The Mandatory 2-Step Process:
- Learner’s License (LL): You must first apply for an LL. Using Aadhaar e-KYC, you can take the required road safety test online from home and download your LL immediately. (An LL is valid for 6 months).
- Permanent DL: After exactly 1 month of your LL being issued, you become eligible to apply for a Permanent DL. For this, you must book an appointment, visit the RTO, and pass a physical driving test.
- Government Fee: DL fees depend strictly on your State RTO policies and the vehicle category (e.g., MCWG, LMV), usually ranging between ₹300 and ₹1000.
- Official Portal: sarathi.parivahan.gov.in
